Leele Training Statement
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ACKNOWLEDGMENTACKNOWLEDGMENTThe training in " THE LEELA KEMPINSKI, MUMBAI” Was my memorialtraining I would really prefer to appreciate the Leela's staff and Training Director MsMonica Bose who gave me a chance to teach in their famous hotel. I actually am as well thankful towards the restaurant managers, Sr boat captains & boat captains, supervisors, & all personnel who gave me proper direction throughout the training& thought me many things concerning all departments which will be helpful for me in future. I i am also thankful to our Training and Placement manager Ms Neelam For giving myself the placement in the " THE LEELA KEMPINSKI” were I was able togain lots of information about all the departments. I should also thank Principal of Rizvi College of hotel management MsKashmira Umrigar for supplying me to be able to do the teaching. I would often be grateful to all of them pertaining to keen interest taken to help meand full my schooling successfully. This kind of training of six month woulddefinitely help me in future. 2 INDEXSr. No . ContentPageNo. 1Hotel Philosophy52History63Accommodation204Training Schedule255Front Office266Housekeeping427Laundry588Kitchen659 Food & Beverage Service7810Room Service10111The Leela Dos & Don'ts10712Recommendations10912Observations11014Alarm Systems11115Conclusion1123 HOTEL IDEA CHAIRMAN OF LEELA GROUPCAPTAIN C. L KRISHNAN NAIR & BETTER HALF LEELA NAIR " CUSTOMER IS GOD”In ancient India there were monks (sadhus) whotraveled across the country. Within this travel, asadhu would seek shelter at any place this individual wished. The host might welcome him, feed him andmake him comfortable for as long as he stayed. That was old Indian hospitality. Where theguest was no less than god. He still is THE ALMIGHTY for usatThe Leela. some HISTORY•LEELA VENTURE was founded byCaptain C. P Krishnan Nair in theyear 1957. •There were 2 division of organization – LINEN UNIT & HOTEL INDUSTRYThe LEELA GROUP started in 12 months 1986 and also associated withKempinksi group of motel in 1988. The Leela Mumbai, The Leela Palace Goa, and The Leela palace Bangalore, are the 3 of the hotels in India, and also have gained considerableinternational acceptance. For this to obtain been attained in 17 short years isnothing in short supply of remarkable. The Leela, Mumbai and The Leela Palace, Goaare members from the Leading hotels of the World. Actually The Leela Mumbai has brought many awards for being the very best 5star deluxe hotels in India, as well as the Leela Building, Goa was voted the bestluxury beach resort in India. It is also the sole resort in India to become a member of ‘The Leading Hotels of the World'. The Lela Palace, Bangalore which opened only in 2001 features won" ForbesBest business Hotel of the Year” in 2001 and " CNN best serviceAward” in the year 2002-2003. And these were achieving in just two years of procedure. Later in 2004 we all also received the" Ideal Manager WorkforceAward”by CNBC, in colaboration with Hewitt Co-workers. The treasure in thecrown is the" International Five Star Diamond Award”that was conferredus in june 2006. The Leela Group of the hotel is quite premium luxurious hotel business with thelargest market share and profitability in India features enhanced their relationshipwith Kempinski Hotels. They may have also appointed their communicationsagencies contact & creation in German speaking market and UK. The LeelaGroup functions three extravagance properties in Mumbai, Bangalore, and Goa. TheThree Leela properties happen to be widely referred to as...